The FAQ is a document-in-progress.  We'll add topics as we see a need.  If you don't see your question answered here, feel free to click the "Contact Us" link on the home page, and we'll answer you as quickly as we can.

Click on your topic to jump to the answer:

Change User Name and Password
Submitting Calendar and News Items
How do I start a forum?
How do I renew my membership?
Why does the new system require my email and phone number when I try to pay for purchases?
My credit card shows a payment to GFA for membership, and I don’t remember renewing.  What’s going on?
Can I control what information others see?
I have another question that I don’t see listed here.  How do I get help?
Can I just talk to someone at GFA?
I just joined GFA.  When will I get a printed issue of Soundboard?
When is the next issue of Soundboard coming out?

Change User Name and Password

1. Make sure you are signed in

2. Click "My Profile" in the upper right hand corner of the home page

3. Click on "Manage Profile" under "My Profile" on the right side of the page

4. Click on "Edit Bio"

5. Find "user name" - the second entry from the top - then click "change" to the right of that

6. Follow the on-screen instructions to change your user name

7. Similarly, find "password" - the third entry from the top, then click "change" to the right of that

8. Follow the on-screen instructions to change your password.

 

Submitting Calendar and News Items

Submit your calendar and news items by clicking the "Contact Us” link at the top of the home page.  We’ll post your item within a few days.  We may need to contact you to get more information, so please leave your email address on the contact form.

 

How do I start a forum?

Submit your forum request via the "Contact Us link at the top of the home page.  Let us know if you are willing to moderate the forum, as we cannot start a forum without a moderator.  We will review your request, and will launch your new forum within a few days.

 

How do I renew my membership?

1. Log in to the site

2. If your membership has expired, or is about to expire, you will be greeted with a screen with that information.  Simply click on "Renew my membership securely” and you will be led through the renewal payment procedure.

3. If you are renewing early (Thank You!), then click on "Membership Info” on the right-hand side of the welcome screen.  Then click "Renew my membership securely”.

 

Why does the new system require my email and phone number when I try to pay for purchases?

Our payment processor asks for this information only for the payment processing.  This information is not added to your user profile, and GFA staff will never see the transaction information.

 

My credit card shows a payment to GFA for membership, and I don’t remember renewing.  What’s going on?

When you renewed in the prior year, you checked "renew my membership automatically.”  You may change this in your profile, or call us, and we’ll change that setting for you.

 

Can I control what information others see?

Absolutely.  Simply log in, and then click "Manage Profile” on the right-hand side of the screen.  All of your membership settings are on that page.  Most settings will be found in "Edit Bio” and "Preferences”.

 

I have another question that I don’t see listed here.  How do I get help?

Click the "Contact Us” link at the top of the home page.  Or give us a call at 512-761-5597.

 

Can I just talk to someone at GFA?

Of course!  Call us at 512-761-5597 or toll-free 877-570-1651.  You may also send a fax (sorry, no international faxes) to 877-570-3409.

 

I just joined GFA.  When will I get a printed issue of Soundboard?

Soundboard is published quarterly.  In 2012, we anticipate issues to be mailed in March, June, August, and November.

 

When is the next issue of Soundboard coming out?

Soundboard is published quarterly.  In 2012, we anticipate issues to be mailed in March, June, August, and November.